1.Prompt reply in 12 hours.
If the machine fails, the customer will contact us, we will respond within 12 hours and give a repair plan.
2. Video guide installation.
According to the problem of the machine failure, we provide video to guide customers to repair. We can teach customers maintenance in real-time video with customers. We have repair videos for different problems. We send repair videos to customers to watch. The videos will explain how to repair and the steps.
3. Call-in Remote diagnosis.
If the customer can't handle the repair while watching the video, our technicians can remotely guide the customer to repair.
4. Free spare parts/Video technical support.
Free replacement parts during the warranty period, but the buyer needs to pay the freight.
5. Operation training service.
Our product manual describes how to operate the machine, and we have operation training videos.
6. Regular reminders to maintain the machine.
We will follow up with customers at different time periods and remind them to maintain the machine by phone, email, WeChat, Whatsapp.
We are Plastic crusher,plastic mixer,plastic dryer,auto loader,industrial water chiller,vibrating sieve,mold temperature controller leader in Guangzhou China.We have 10+ years production experiences in plastic auxiliary machinery.
We have always focused on producing high-quality machines and competitive prices.
